Frequently Asked Questions
- Check-in is between 4pm and 9pm. We can occasionally accommodate an earlier/later check-in time, but this is subject to our confirmation.
- Check-out is by 10:30am. Once again, we can occasionally accommodate a later check-out time (no later than midday), but this is subject to our confirmation.
- Free on-site car parking. We have 1 designated disabled parking space, adjacent to the entrance in to the building.
- Free Wi-Fi throughout.
- Payment – A valid debit/credit card is required at the time of booking. We accept Visa, Mastercard, or American Express.
- For direct reservations – The full booking balance is due 14 days before arrival, and payment will automatically be processed using the secure card information provided at the time of booking. Alternatively, we can email you a payment link, or you can pay by BACS, 14 days before your arrival. Please advise if you would prefer this method. We reserve the right to temporarily hold an amount prior to arrival.
- For Booking.com reservations – Full payment will be processed 21 days before the arrival date using the debit/credit card details provided at the time of booking.
- Cancellation policy – For direct bookings, if the booking is cancelled less than 14 days before arrival, the full booking amount is applicable. For Booking.com reservations, if cancelled within 21 days of arrival, the full booking amount is applicable. In the event of a no show or booking reduction (after arrival date) the full cost of the booking is applicable.
- Housekeeping services are offered for stays of more than 3 nights. Fresh towels, toilet rolls, etc., are available throughout your stay, and tea/coffee/sugar supplies etc., are available on the 1st and 2nd floors. Upon check-out, rooms are thoroughly steam cleaned and sterilised, ready for the next guests.
- We do not have multiple room types, as each room is individual. Therefore the room that you have booked is the room that you will have. However, should it be necessary due to unforeseen circumstances, we reserve the right to allocate a different room of equal standard where possible.
- Breakfast is served between 8:30am and 9:30am daily. We can occasionally accommodate an earlier breakfast time, subject to our confirmation.
- Breakfast options include a cooked English breakfast, Eggs Benedict, kippers or haddock, served to your table, along with self-service continental choices (cereals/yoghurt/fruit etc.). We ask guests to pre-order their breakfast choices the evening before, using our breakfast menu form.
- We cater for vegetarian diets, but with the exception of gluten free bread, gluten free cereal, and oat milk, we do not offer other special dietary foods, ie. halal etc. However, you are welcome to bring your own produce which can be stored in the mini fridge in your room.
- Please advise of any allergies at the time of booking, ie. nuts/feathers etc.
- Our pillows and duvets are hypo-allergenic. Winter duvet tog rating of 13.5, and summer duvet tog rating of 4.5.
- Service dogs only accepted.
- Children – No under 14’s please.
- Wildercombe House is a non-smoking establishment throughout, in line with UK government legislation.
